FAQs

  • A few or our items are ready to ship, but we make the majority of our beautiful pieces to order. Please get in touch to discuss any enquiries at enquiries@emainigojones.com

  • There is some variation in lead times but generally our pieces take around 4-6 weeks to craft in our London workshop. If you need something sooner, please get in touch and we will do our best to accomodate.

  • All our items are handcrafted in London, UK, from start to finish. We use the most skilled craftsmen and expert workshops, who blend traditional and modern techniques to create truly unique pieces. Ema oversees the crafting of the item at every stage, ensuring meticulous attention to detail and exceptional beauty in every piece of jewellery.

    We use 100% recycled gold and Kimberly Process natural diamonds.

  • Black plating utilises rhodium, a rare and precious metal, that is applied as a thin coat to the 18ct gold underneath. The effect of its application is a dark, glossy covering that gives a sleek finish.

    Darkening the metal in this way harkens back to the Victorian’s use of darker metals and materials in their jewellery.

    Plating is stated on the product description when it is used.

  • Though pretty durable, plating will wear off eventually. How long this takes depends on how often the piece is worn and what substances come into contact with it.

    The look of slightly worn plating is often very charming and gives charisma to a piece. However, replating is available for all pieces that you feel need a little rejuvination.

  • Please head to our ring sizing template here, which can help determine the size of an existing ring.

    If you do not have an existing ring to measure from, please contact us to discuss.

  • At Ema Inigo-Jones we only use natural diamonds, sourced ethically using the Kimberely Process. We believe that natural diamonds, with their intimate connection to the Earth and their unparalleled beauty are far superior to any man-made alternatives.

  • All of our jewellery is made in our workshop in London, UK. We use the finest materials available, including recycled gold and ethically sourced, Kimberely Process certified natural diamonds.

  • All items in the UK are shipped fully insured using Royal Mail Next Day Special Delivery.

    International orders will ship with Fedex. The client will be responsible for all Duties & Tax that may need to be paid on international orders.

  • We are certain you will adore your piece, however if you feel the item isn’t for you we accept returns on our ready to ship items. The piece must be returned within 14 days from recieving your item to your stated address.

    Items must be returned as they were recieved, in unused condition and with all original packaging.

    Items must be shipped back with next day delivery, at the expense of the client.

    Please get in contact with us at enquiries@emainigojones.com for further details of how to return an item.

    Please be aware that we cannot refund import duties or taxes on international deliveries

    Sales are final on all of our made to order and bespoke items.

  • Any questions, enquiries, or thoughts please send us an email at enquiries@emainigojones.com - we would love to hear from you!