Shipping & Returns

Shipping

All items in the UK are shipped fully insured using Royal Mail Next Day Special Delivery.

All International orders are shipped fully insured using Fedex.
Customers will be responsible for payment of any Tax or Duties incurred in your country

Returns

We are certain you will adore your piece, however, if you feel the item isn’t for you we accept returns on our ready-to-ship items. The piece must be returned within 14 days from receiving your item to your stated address.

Items must be returned as they were received, in unused condition and with all original packaging.

Shipping is non-refundable

Items must be shipped back fully insured with next day delivery, at the expense of the client.

Please get in contact with us at enquiries@emainigojones.com for further details on how to return an item.

Sales are final on all of our made-to-order and bespoke items.

In the rare case that you need to return a faulty item, please email help@emainigojones.com with your order number and clear images of the fault.  Once we have assessed this we will get in touch with next steps.